Question 1

Are you fully insured?

Accepted Answer

Yes. UDAY Cleaning carries full public liability insurance. All team members are police-checked and insured. We can provide copies of certificates on request. Learn more on our About page.

Question 2

What areas do you service?

Accepted Answer

We service Deanside and surrounding suburbs including Truganina, Hoppers Crossing, Werribee, Tarneit, Point Cook, Laverton, Altona Meadows, Williams Landing, and more. See our Service Areas page for the full list.

Question 3

Do you bring your own products and equipment?

Accepted Answer

Yes! We bring all necessary professional-grade equipment and eco-certified cleaning products to every job. You don't need to supply anything — just let us in.

Question 4

How much does a standard clean cost?

Accepted Answer

Residential cleans start from $80 for smaller properties, while commercial and end of lease jobs start from $120–$250 depending on size. Get an accurate quote using our online quote form.

Question 5

Do you charge extra for public holidays?

Accepted Answer

We may apply a small surcharge for public holiday bookings. This will always be communicated upfront before you confirm your booking.

Question 6

Are there any hidden fees?

Accepted Answer

Never. We believe in completely transparent pricing. Your quote will include everything, and if there are any additional charges, we'll always discuss them with you first.

Question 7

What is the bond-back guarantee?

Accepted Answer

If your property manager is not satisfied with any aspect of our end of lease clean, we'll return and re-clean those areas at absolutely no extra charge. View our End of Lease page for full details.

Question 8

Do you follow the REIV checklist?

Accepted Answer

Yes. We use a comprehensive checklist aligned with Real Estate Institute of Victoria (REIV) standards to ensure your property meets inspection requirements.

Question 9

How far in advance should I book?

Accepted Answer

We strongly recommend booking at least 48 hours before your final inspection. This allows time for scheduling and a potential re-clean if needed.

Question 10

What cleaning products do you use?

Accepted Answer

We exclusively use certified eco-friendly, non-toxic cleaning products. They are safe for children, pets, and the environment — without compromising on cleaning power.

Question 11

Can I request specific products be used or avoided?

Accepted Answer

Absolutely. If you have allergies or product preferences, just let us know when booking and we'll accommodate your needs.

Question 12

Can I book a same-day clean?

Accepted Answer

Yes, subject to availability. Call us early in the morning on 0420 203 336 to check same-day availability. We do our best to accommodate urgent requests.

Question 13

Do I need to be home during the clean?

Accepted Answer

No. Many clients provide a key or access code. All our team members are police-checked, insured, and fully trustworthy.

Question 14

How do I cancel or reschedule?

Accepted Answer

We ask for at least 24 hours' notice for changes. Contact us by phone or email and we'll be happy to reschedule at no charge.

Frequently Asked Questions